Frequently Asked Questions (FAQs)

    • ECD Policies

      Purchases and Refunds

      All purchases of ECD memberships and support items are final. We do not provide refunds as the value of what members receive through ECD membership far out-weighs the cost of the service. We think that the presentation of our service leaves no doubt as to the extent and quality of service a purchaser is to receive and thus the buyer has sufficient knowledge to make the decision to buy before purchase. Our objective is to share the benefit offered by this site’s service with as many people as possible by pricing the service so that it is affordable for individuals and families at all income levels. Therefore, offering a refund would serve to defeat the goal of providing this value to everyone.

      Membership Term

      Sign-up is for one-year only. Your membership then automatically renews for one year, each year thereafter. To become an ECD Member you must accept recurring credit card billing.

      Membership Pricing

      ECD may change their fees, fee schedules, incremental fees, and support and fulfillment fees at any time. Members will be notified in advance of any fee adjustment that would affect the price of their membership renewal prior to the automatically recurring credit card charge.

      Membership ID Set Delivery

      Your bright red Member Welcome envelope containing your Member ID Set is scheduled to arrive within 30 days of purchase as mailing does not occurr until after the 14 day waiting period for member-photo-upload. ECD makes no firm guarantee as to the number of days for delivery to occur. Each member has the ability to print a temporary ID card immediately upon becoming a member.

      Mailing Address – It is your responsibility to ensure that your mailing address is correct, as it is the address to which your Membership ID Set is sent. If you do not receive the Member ID Set, a new set will be mailed to you at your expense. If your membership welcome envelope is returned to us due to an incorrect mailing address, we will attempt to contact you by email to inform you of the incorrect mailing address. You will then need to correct your mailing address and order a Member ID Set from within your Profile Center.

      Member eMail Address

      It is all members’ responsibility to keep their email address up-to-date so they can receive important account notification, such as that of a pending membership renewal.

      As part of your Emergency Contact Data membership you agree (opt-in) to the receipt of emails from ECD regarding important information about existing and new features or services being offered, or products relative to your condition.

      Privacy

      ECD will not provide a member’s complete profile to any individual or entity. As a reminder, it is each member’s role to safeguard his/her own information. See complete Privacy Policy.

      Addition of Photo to Member ID Card

      To give you enough time to locate and upload the portrait style photo of yourself that you would like to appear on your Membership ID, we wait 14 days before producing your Membership ID Card. If the photograph has not been uploaded within 14 days, your Membership ID will be produced without your photo. You may add your photo at a later date by purchasing an additional Member ID Set. This purchase at a later date requires the production of a new Member ID Set and its shipment to you. Uploading your photo upon your first login to your Profile Center will avoid another charge to you and ensure that you immediately have the most accurate Membership ID Card.

      Automatic Annual Membership Renewal

      Your annual membership automatically renews for one additional year from the date of the most recent charge. You always receive a full year’s use. The renewal will fail if your credit card or banking information has changed and you have not updated your credit card or banking information within Emergency Contact Data (ECD). You will be notified by email if the renewal charge fails. You can update credit card or banking information at any time and you can renew an expired membership through links on the Login page or within your Profile Center. The FAQs will answer most all of your questions.

      Note: Credit Card and Banking information are stored separately, at the PCI DSS compliant payment processor. ECD does not retain the credit card or bank account number that is used to pay for enrollment.

      Month-to-Month Membership Renewal

      Your month-to-month membership automatically renews for one additional month from the date of the most recent charge. You always receive a full month’s use. The renewal will fail if your credit card or banking information has changed and you have not updated your credit card or banking information within Emergency Contact Data (ECD). You will be notified by email if the renewal charge fails. You can update credit card or banking information at any time and you can renew an expired membership through links on the Login page or within your Profile Center. The FAQs will answer most all of your questions.

      Note: Credit Card and Banking information are stored separately, at the PCI DSS compliant payment processor. ECD does not retain the credit card or bank account number that is used to pay for enrollment

      Renewal of Expired Membership / Invalid Credit Card Information

      Membership renewal automatically recurs for one year on the anniversary date of your most recent charge. If the processing attempts of your credit card fail and are declined five times over 5 (five) days your membership will expire and you must renew it in order to gain access your Profile Center and allow First Responders access to your information.

      Upon the initial decline of your credit card an email is sent to you informing you of the pending membership expiration and of your need to update your credit card information. If your membership expires an email will be sent to inform you of the expiration. Your member profile will be saved and placed in a suspended status. To reactivate your membership, select this Renew Expired Membership link or the one at the right side of the Member Login page. Once your payment is processed, your membership will be reactivated, your Profile Center will be accessible and your emergency profile will be viewable by first responders.

      Member Support

      ECD has developed this website so that its use is intuitive. To that end, there is generally an explanation associated with each activity that you perform on the site, plus, there are detailed FAQs available for your reference. Also see the Profile Center FAQ. ECD will endeavor to respond to your needs as best it can, however ECD does not provide any guaranteed time frame for responding to questions or comments. ECD may provide its service to tens of millions of individuals and cannot possibly respond to all its members quickly.