Frequently Asked Questions (FAQs)

    • ECD Disclaimer

      Mailing/Shipping

      ECD will endeavor to mail any membership support materials within 30 days of purchase. However, as mailing does not occurr until after the 14 day waiting period for member-photo-upload, and ECD may be handling thousands of simultaneous requests, delays may occur. No delivery date guarantee is made by ECD.

      24/7 Operation

      It is ECD’s objective to be Internet ready 24 hours per day, 7 days per week, however ECD does not guarantee it will be. The reasons are many and mostly out of ECD’s control. There could be a technical mal-function, the data center could be rendered inactive due to a “Act of God,” natural catastrophes, etc. Therefore, no guarantee or warranty is made for the website’s non-interrupted access by members or emergency responders.

      Overall Responsibility

      ECD is not responsible for saving any member’s life. The purpose of ECD is to increase the chances a member will survive based on that member becoming a member of ECD and providing current, specific personal data relative to the member’s well being. It is the member’s responsibility to have their accurate information available to first responders. ECD cannot ensure a first responder will search for the member’s Member ID or look on the member’s smart phone or mobile device. ECD cannot and does not guarantee that a first responder will notice that an ECD member is an ECD member and act accordingly. Ensuring what another person will do is not possible.

      Profile Completeness and Accuracy of Information:

      ECD is not responsible for the completeness or accuracy of a member’s profile information. Each member must understand that he / she is responsible for the completeness and accuracy of their profile. The more in-depth the information that is in a member’s profile the better the chances are that he / she will benefit from the profile information. If any member does not include important, valuable information that would be beneficial to those caring for the member, that member decreases the potential value to be gained with the use of ECD.

      Emergency Profile Data Integrity

      The member or the member’s guardian is responsible for the accuracy of the entered contact and medical information provided in the Contact and Medical Profile for use in the treatment rendered by first responders in an emergency situation. This website acts only to facilitate the presentation of information by its members who have sole responsibility for the accuracy of any posted information.

      First Responder/Emergency Personnel Notice

      The member or member’s guardian entered the contact and medical information provided in the Contact and Medical Profile for use in the treatment rendered by first responders in an emergency situation. This website acts only to facilitate the presentation of information by its members who have sole responsibility for the accuracy of any posted information.

      Member Linking

      Member Linking makes navigation between family members and partners easy. Linked members are able to login to their Profile Center and then access each other member’s profile without logging in again within the same session. ECD is responsible for the physical presentation of content only, and is not responsible for members’ compliance with Personal Health Information (PHI) regulations governing the access to and use of this information by linked members. While ECD may provide an overview concerning the sharing of Personal Health Information, it is the responsibility of ECD members to conform to the legal requirements of their locality, state, province, and country.

      Also see, Parental, Guardian, and Member Link Overview.