Lost Phone or Member ID Card / Tags

1. What do I do if my phone is lost or stolen?

   Change your password within your Profile Center to prevent access to your Medical Profile on the Emergency Contact Data app.

2. How do I change my password?

   You can change your password at anytime within your Profile Center by selecting the Update Password / Email menu item under Manage Profiles. Once you have changed your password, you will need to login using the new password the first time you access the app on your phone or tablet.

3. What do I do if my Member Photo ID or Keychain Tag is lost or stolen?

   Change your Member ID from within your Profile Center to prevent access and viewing of your medical records within the 1st Responders portal on the Emergency Contact Data website.

4. How do I change my Member ID?

   To change your Member ID login to your Profile Center and select Change Member ID under Manage Account in the navigation on the left.