Sign-up, Renewal, Updating, Credit Cards/E-Checks and Ordering
- Can I pay for several years at once?
No. Sign-up is for one-year only. Your membership then automatically renews for one year, each year thereafter. You will receive an alert requesting that you update any changed credit card and address information ahead of your renewal date.
- Can I obtain a refund if I decide that I do not want the ECD service?
No. Due to the small amount charged for the ECD service, no monetary or paper credit is refunded. Upon acceptance of the ECD agreement at purchase of the ECD service, you agree that all purchases are final.
- Can I register other members than myself and can I pay for them?
Yes, you can register and pay for the membership for as many people as you like. Note that because of PHI policies, you can only enter information for people for which you have the legal authority to do so. See Member Linking.
- How do ECD Membership Renewals occur?
Your Emergency Contact Data membership will renew automatically for one year on the anniversary date of your sign-up. If your credit card information has changed and it is not updated, your membership renewal will fail and you will be notified by email.
- How do I find my membership renewal date?
Login to your Profile Center. You will find your renewal date three lines down from the top under, Profile Summary – Profile Information.
If your credit card information is not current when your renewal data arrives your renewal will fail and medical personnel will not be able to access your medical records in order to help you in an emergency. Please be sure your credit card information is always current.
- How long does it take to enroll in ECD?
Enrollment takes approximately 8-12 minutes.
- How do I Hide / Un-Hide the viewing of my medical records and contacts on the First Responders page?
You may Hide / Un-Hide your profile by:
- Clicking on Member Login
- Then click on Hide / Un-Hide in the menu to the right
- Then login
- Click Hide or Un-Hide
- Click Submit
If you hide your medical records and contacts no one will be able to view any of your data normally available using your Name and Member ID on the First Responders page. Your profile will not be accessible through Member Linking if you are in a linked group.
You will still have access to your information and be able to add or modify data in your Profile Center.
Un-hiding your Profile will make your medical records and contact viewable on the on the First Responders page.
- What if I lose my ECD Identification Card or Key Chain Tags?
Replace your Member IDs by logging into your Profile Center under Member Login and select Order ID Sets / Items from the menu at the left. You can then purchase an additional Membership ID Set. This purchase does not affect the length of your membership. Your replacement ID set will be mailed to you within 30 working days.
- If my mobile phone or tablet is lost or stolen, how do I prevent access to my ECD Mobile App profile?
Go to your Profile Center on the ECD website, select Update Password & Email from the Manager Profiles menu, and change your password. Access to your profile will now only be available by logging in using your new password.
- Can I Purchase Additional Membership ID Sets?
Yes, you can purchase additional Membership ID Sets at any time, in any quantity that you would like to order. In your Profile Center select the Order ID Sets / Items link from the Manage Account menu at the lower left. This purchase does not affect the length of your membership.
- Can I Change my Member ID?
Yes, by purchasing a new Member Id Set. Log into your Profile Center and select the Change Member ID option under the Manage Account menu heading located at the lower left. A new Member ID will be generated and emailed to you — and a new Member ID set will be mailed to you. Your new Member ID Set contains Member ID Card, Key Tags, and Alert Decals. Your existing information remains intact. Your new ID only replaces your old ID. This purchase does not affect the length of your membership.
- Can I Change my Member Name?
Yes, by purchasing a new Member Id Set. Log into your Profile Center and select the Change Member ID option under the Manage Account menu heading located at the lower left. Then select the checkbox under, Enter Your Name Change Here and enter your new name and change your name in any other locations where it appears. A new Member ID will be generated and emailed to you as well as mailed to you in the ECD “Welcome Packet.” Your new Member ID Set contains Member ID Card, Key Tags, and Alert Decals. Your existing information remains intact except for your name change. This purchase does not affect the length of your membership.
- Does changing my Member ID change my password?
No, your password does not change.
- What if I do not update my credit card info when my credit card expires or I get a new credit card?
Membership renewal automatically recurs for one year on the anniversary date of your most recent charge. If the processing attempts of your credit card fail and are declined five times over 5 (five) days your membership will expire and you must renew it in order to gain access your Profile Center and allow First Responders access to your information.
Upon the initial decline of your credit card an email is sent to you informing you of the pending membership expiration and of your need to update your credit card information. If your membership expires an email will be sent to inform you of the expiration. Your member profile will be saved and placed in a suspended status. To reactivate your membership, select this Renew Expired Membership link or the one at the right side of the Member Login page. Once your payment is processed, your membership will be reactivated, your Profile Center will be accessible and your emergency profile will be viewable by first responders.
- How do I update my credit card and/or mailing information?
Either use this Update Credit / Debit Card or Address link, the one on the Member Login page or, from within your Profile Center select the Update CC / Address link from the Manage Account menu at the lower left side of the page. Make any needed changes to your billing and mailing information, press NEXT to review the changes and then click UPDATE to update your information. No fee is associated with information updating.
- Does Emergency Contact Data accept payment by E-Check?
Yes, ECD takes electronic check payment through a person's personal or business checking account. This is a very simple and popular process for those that prefer to pay with a check. ECD does not store your bank account number when paying with an e-check.
ECD does not take a mailed, paper check as a method of payment.
- Does Emergency Contact Data take PayPal?
No. PayPal does not fit with the ECD business model.
- Does Emergency Contact Data accept Bit Coins?
- Can I pay for several years at once?